Booking Terms and Conditions

Beach Stays St Ives is a trading name of Zenia Collection Limited, a company registered in England and Wales, registered no.09419396, registered office address Stable 7, Foundry Farm, Foundry Lane, Hayle, TR27 4DW.


Reference in these terms and conditions to “The Property” or “accommodation” means the named property stated on your booking confirmation and shall include, where the context permits or requires, any and all common parts or communal areas such as the car park and gardens.

Reference to the “Owner” means the owner of the properties.

Reference to “Beach Stays St Ives” means Zenia Collection Limited, the Agent.

Reference to “the hirer” or “you” means the person or persons accepted by the owner as authorised to occupy the Property for the period specified on the Booking Confirmation and shall, where the context permits or requires, include all persons named on the Booking or substituted therefore or otherwise occupying the Property.

Our Status Beach Stays St Ives does not hold any proprietary interest in the properties but merely acts as agent for the owner of the property. The letting arrangements are made by Beach Stays St Ives, on behalf of the Owner and the contractual relationship in connection with the lettings is between the Owner and you.

1. Booking 

1.1 Bookings may be made via the Beach Stays St Ives website at or by telephone. Bookings via 3rd party websites are always subject to approval and confirmation at the discretion of Beach Stays St Ives.

1.2 A booking, whether via the website, by telephone, or through a 3rd Party must be accompanied by a deposit payable to Zenia Collection Limited.

1.3 Your booking is complete once you have received confirmation from Beach Stays St Ives in writing (the “Confirmation of Booking”).

1.4 Beach Stays St Ives reserves the right to terminate a confirmed booking at any time until the day of arrival.

1.5 Bookings made more than 4 weeks in advance require a 25% initial payment. The balance, is due 4 weeks before your holiday commences. Bookings made less than 4 weeks in advance require payment in full.

2. Cancellation 

2.1 Once a booking has been confirmed by Beach Stays St Ives, the booking can only be changed with the written agreement of Beach Stays St Ives.

2.2 Where Beach Stays St Ives agree to the change in the dates of the letting, an administration fee of £60 (inclusive of VAT) will be added to the full tariff.

2.3 If you wish to cancel the booking, you must notify Beach Stays St Ives in writing (“Cancellation Notice”).

2.4 A booking can only be cancelled prior to the start of the letting.

In the event that a cancellation is made then a Cancellation Charge is payable. The charge is dependent on the number of days before the letting start date the Cancellation Notice is received by Beach Stays St Ives.

0 – 31 100%
32 – 45 50%
45 OR MORE 25%

3. Arrival and Departure 

3.1 Lettings commence at 4:00pm on the day of arrival and terminate at 10:00am on the day of departure (unless otherwise notified in writing by Beach Stays St Ives). If a late check out is unavoidable it must be arranged in advance and is at Beach Stays St Ives sole discretion. A late check out that is not pre arranged and sanctioned by Beach Stays St Ives will incur a charge of £50 per hour (inclusive of VAT).

3.2 The maximum letting period is 28 days.

3.3 All accommodation must be left as you found on arrival. A cleaning charge of £150 (inclusive of VAT) will be levied on the Hirer if the property is left in an unacceptable condition as defined at Beach Stays St Ives discretion. Any damages are payable separately.

4. Price Changes

Beach Stays St Ives has made all reasonable efforts to accurately describe the property in the information that we publish. You acknowledge that differences may arise between the information given and the actual property itself including fixtures and fittings.

Beach Stays St Ives reserve the right to amend prices quoted due to errors or omissions or changes beyond our control, such as changes to VAT.

5. Eligibility

If you as the Hirer meet any of the criteria below we may cancel or refuse your booking. For further clarification please speak to one of the team prior to booking:

  1. a) The Hirer and accompanying guests are aged under 18 years.
  2. b) The Hirer and accompanying guests are stags or hen parties.
  3. c) The Hirer has on a previous occasion left the property in an unacceptable standard as defined by Beach Stays St Ives.

We also reserve the right to refuse any booking at our discretion without giving reason.

6. Pets

Unless otherwise noted our properties are not pet friendly. The hirer is responsible for not allowing pets or animals into the property throughout the duration of the rental agreement.

7. Non-smoking

All properties are Non Smoking. Smoking in the apartments will incur a charge of £120 (inclusive of VAT) and any additional costs incurred to rectify damage including smell will be liable to the guest.

8. Method of Payment 

Beach Stays St Ives can only accept payments made by credit or debit card, BACS and telegraphic bank transfer.

8.1 Payments by cash cannot be accepted.

8.2 Any charges raised against Beach Stays St Ives by their bank for handling bank transfers or any other payments will be passed on to you and you are liable to reimburse Beach Stays St Ives within seven days of receipt of notification from Beach Stays St Ives.

8.3 Overseas applicants may pay by telegraphic transfer to Beach Stays St Ives bank (details available on request). Any charges for payments from overseas will be passed on to you.

9. The Holiday Letting

The letting confers upon you the right only to occupy for a holiday within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.

9.1 The letting does not confer upon you a shorthold tenancy.

10. Published Information 

Some of the information published by Beach Stays St Ives relates to matters beyond the properties such as shops, activities and public houses. Changes to and services provided by external facilities are outside Beach Stays St Ives control and we cannot be held liable for.

11. Liability 

11.1 Subject to condition 11.3, Beach Stays St Ives cannot accept liability for any act, neglect or default on Beach Stays St Ives part or any other person not within their emplo or otherwise under their control, nor for any accident, loss, damage, costs, injury, expense or any other inconvenience or claim for compensation whatsoever, whether to person or property and whether caused by Beach Stays St Ives, its employees or agents or otherwise, which you or any other person may suffer or incur arising out of, or in any way connected with the holiday letting. In addition, Beach Stays St Ives accepts no liability for loss of or damage to your possessions on the Owners’ property or land.

11.2 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

11.3 Nothing in these conditions excludes or limits the liability of Beach Stays St Ives:

(a) for death or personal injury caused by Beach Stays St Ives; or

under section 2(3), Consumer Protection Act 1987; or for any matter which it would be illegal for Beach Stays St Ives to exclude or attempt to exclude their liability; or for fraud or fraudulent misrepresentation.

11.4 In all cases, except for personal injury or death, our liability to you for the total of all claims arising out of the letting is limited to the cost of the booking less any insurance or cancellation charges.

12. Your Obligations 

You agree:

  1. a) to pay within 14 day of notification for any losses or damages to the property, caused by you or a member of your party. Reasonable wear and tear excluded, which for the avoidance of doubt means repairs wear out or come adrift in the course of reasonable use, which will be determined at the Owner’s discretion;
  2. b) to take good care of the property and leave it in a clean and tidy condition at the end of the letting. A cleaning service is not provided during the letting unless otherwise specified or agreed in writing with Beach Stays St Ives
  3. c) to permit the Owner and Beach Stays St Ives reasonable access to the property;
  4. d) not to part with possession of the property, or share it, except with members of the party confirmed in the booking;
  5. e) not to sell or transfer the booking to another without the written consent of Beach Stays St Ives;
  6. f) not to use a cot for a child over the age of 12 months; and

g) not to have anyone other than those detailed at the time of the booking and listed in the Booking Confirmation staying at the property; and

  1. h) to respect the well-being of neighbours and not to cause any annoyance or become a nuisance. Complaints from adjoining or nearby occupants to Beach Stays St Ives properties regarding your behaviour may result in the Owner and Beach Stays St Ives requiring you to leave the property immediately without a refund of any monies paid by you.

    13. Breach of Contract 

13.1 If there shall be a material breach of any of these conditions by you, Beach Stays St Ives reserves the right to re-enter the property and terminate the letting.

13.2 If there shall be a material breach of any of these conditions by Beach Stays St Ives, then you have the right to terminate the letting.

13.3 In the event that Beach Stays St Ives is unable to find someone else to occupy the property for the remainder of your stay at an equivalent rate no refund of any sums you have paid will be returnable to you.

13.4 Termination of the letting pursuant to condition 13.1 and 13.2 does not affect that party’s other rights and remedies.

14. Complaints

14.1 Beach Stays St Ives tries to take every care to prepare the properties to a standard whereby you will enjoy your holiday. If a problem or cause for complaint does arise, please contact Beach Stays St Ives immediately. Every effort will then be made to assist you. It is frustrating for all parties if you write after your holiday to inform Beach Stays St Ives of a problem that could have been solved had Beach Stays St Ives known at the time.

14.2 If Beach Stays St Ives was denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the letting, then this may result in a reduction of any compensation payable to you arising out of such a complaint.

15. Data and Privacy

15.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will pass your information onto any third parties for the purposes of administration, such as a card payment processor. Contractors will not be allowed to use your personal information for any other purpose than that which Beach Stays St Ives may have instructed. By booking with us you are deemed to have consented to use of personal information for these purposes. If you decide that you would prefer that your information is not used in this way or that you do not wish to receive such information, please contact us in writing or by email to

15.2 Beach Stays St Ives is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

16. General

16.1 Unless stated under ‘Apartment Description’, none of the apartments are equipped with a landline. Mobile phone reception is limited at many of the properties due to the rural location of St Ives and Beach Stays St Ives cannot be held responsible for poor service provision. Beach Stays St Ives offer a free wifi internet access where stated in property descriptions; if the service is ever disrupted or internet access in not available Beach Stays St Ives cannot be held responsible and will not issue compensation because of the disruption.

 17. Validity Condition If any term or provision in these booking conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.

Governing Law The contract embodied in the booking is governed by English law, and subject to the exclusive jurisdiction of the English courts.